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Support

Communication

REDLEE/SCS’s award winning customer service is based on an understanding that every client and facility has unique needs and our service management plans should provide a personalized strategy to satisfy these needs.

Account managers are on call 24 hours a day, 7 days a week.  They customize our services around your facility.  They can be on-site daily and directly responsible for managing all facility cleaning services, performing regular cleaning inspections, ensuring cleaning frequency meets contract specifications, ensure compliance with all site and safety regulations, properly manage budgets and supplies, and maintain on-site reports.

Customer Service: By meeting with tenants we can identify “hot button” issues before we ever start cleaning.

Ensuring Consistency: Our management team inspects the cleaning performance during the start up to ensure quality and that nothing is missed.

Maintaining Quality: Our hands-on management ensures the quality of cleaning our customers receive during the start up process continues throughout the life of the contract.

Every REDLEE/SCS worker must undergo a thorough pre-employment screening and background check. In addition, our workers are easily identified by our standardized uniforms and proprietary ID badges, so you always know who is working in your building – day and night.

Page 1 of REDLEE/SCS’s training manual contains these words: “Advancement is an important source of personal satisfaction. Education and training, the keys to meaningful work experience, are one of the best ways to motivate and retain employees.” At REDLEE/SCS training is not just time in a classroom, but time commitment, value added, and the development of pride in our work—from the porter or maid to the senior management team. Training is an important part of the product we deliver to our customers.

Processes

REDLEE/SCS understands that every building is unique. Our customized service management plan provides a thorough evaluation of objectives and the specific requirements for each facility. In addition, we work closely with owners, manager, and tenants to develop a strategy that meets 100% of those objectives.

Easy Transition: Meeting with critical parties involved prior to the start up, we ensure all items needed to do an effective job are handled beforehand, preventing any last minute “scrambles.”

Customer Service
: By meeting with tenants we can identify “hot button” issues before we ever start cleaning.

Ensuring Consistency: Our management team inspects the cleaning performance during the start up to ensure quality and that nothing is missed.

Maintaining Quality: Our hands-on management ensures the quality of cleaning our customers receive during the start up process continues throughout the life of the contract.

We’d like to hear from you. Let us know how we help.

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