REDLEE/SCS’s award winning customer service is based on an understanding that every client and facility has unique needs and our service management plans should provide a personalized strategy to satisfy these needs.
Account managers are on call 24 hours a day, 7 days a week. They customize our services around your facility. They can be on-site daily and directly responsible for managing all facility cleaning services, performing regular cleaning inspections, ensuring cleaning frequency meets contract specifications, ensure compliance with all site and safety regulations, properly manage budgets and supplies, and maintain on-site reports.
Customer Service: By meeting with tenants we can identify “hot button” issues before we ever start cleaning.
Ensuring Consistency: Our management team inspects the cleaning performance during the start up to ensure quality and that nothing is missed.
Maintaining Quality: Our hands-on management ensures the quality of cleaning our customers receive during the start up process continues throughout the life of the contract.